How can I make a payment for my TID bill online

Online Payment Questions

How can I make a payment for my TID bill online?

Go to and click on 'My Account.'  You will be prompted to login or create an account. If you are creating an account it would be recommended to have your bill close by for the registration process. The information you will need to create an account is your customer number, a valid email, and the last 4 digits of your Social Security Number. Once you create an account an email will be sent to your email address in which you can login once you have secured your identity. You will only need to create your account once.

Is there a fee to pay online?

There is no longer a fee associated with paying your bill online.

Can I pay with my checking account?

Electronic checking transactions are accepted. TID also offers Automatic Bill Pay; we can automatically deduct your bill from your checking account on a monthly basis. Please visit http// for additional information or to print an application. You can also contact a Customer Service Representative at 883-8222 and request that an application be mailed to you.

How soon will the payment reflect on my account?

TID can immediately see your payment, though it typically takes 1-2 business days for the payment to be posted to your account and be reflected on your bill.

Am I able to pay any amount that I choose or just the total amount due?

You can pay any amount that you choose on your account.

Can I make a payment online if I have a disconnect notice?

Yes. TID will see your payment in real-time. However, your online information will take 1-2 business days to be updated.

Why is it not allowing me to pay online?

There are various reasons why you may not be able to make a payment online.

The best way to find out why your payment is not going through is to call a Customer Service Representative at 883-8222.

How do I change information on my online account?

Once you login to your account, select the 'My Profile' button on the navigation bar. There are opportunities to change your email address, your password or the way you receive your TID bills. For your actual service account changes you will need to call a Customer Service Representative at 883-8222.

How can I request to receive e-bills or paper bills?

When you register for your online account, you will be prompted to select how you would like to receive your future TID bills. If you would like to change the way you receive your bills select the 'My Profile' button on the navigation bar and select change my email. You will be given an opportunity to change your bill selection on this page.

If you have any other questions regarding paying your bill online, please contact the TID Customer Service Department at 883-8222, or if you are calling from Patterson please call 892-4953.